FAQ
Frequently Asked Questions
How do I order products?
You can browse products through our product catalog, select the desired item, and click "Contact seller" to send a request. You will then be guided through the contact form where you can specify your interest and delivery information.
What is the shipping cost?
The shipping cost depends on the country and the weight of the product. You will see the estimated shipping cost on the contact form before sending your request. We collaborate with reliable logistics partners for secure delivery.
How long does delivery take?
Delivery time depends on the destination and the shipping method chosen. Typically, it takes 5-15 business days for international delivery and 2-5 business days for domestic delivery. You will receive tracking details when your order is shipped.
What is your return policy?
We offer a 30-day return policy on most products in original condition. If you are not satisfied with your purchase, you can contact us within 30 days with a return request. Return shipping is the customer's responsibility.
Are the products authentic?
Yes, all products sold through our platform are authentic. We work directly with brands and authorized distributors. If you have any doubts about the authenticity of a product, please contact us before purchasing.
What is Fashion Guide and how do I use it?
Fashion Guide is an interactive tool that helps you find products that match your style. Answer a few simple questions about your fashion style, budget, and color preferences, and we recommend products based on your answers. It's a fun and easy way to discover new favorites!
Can I save favorite products?
Yes! You can click the heart icon on product cards to save them as favorites. All your favorites are saved in the "My Favorites" page, which you can visit anytime to compare products or visit their product pages.
How do I enable dark mode?
Dark mode can be enabled in settings. Click the gear icon in the top right corner, and find the "Theme" section. Turn on the "Dark Mode" toggle to switch to dark theme. This is applied immediately and saved for your next visit.
How do I contact you?
You can contact us through the contact form on the "Contact" page. Fill out your details and questions, and we will respond as soon as possible. You can also find our contact information in the footer on all pages.